With a large chunk of hospital expenditure going towards real estate and utilities, it’s never been more important for estates and facilities managers to find ways to cut costs. Hospital facilities departments are adapting fast by adopting digital twins to help them get clearer insights into facilities, equipment, staff, and patients.
Surge capacity planning for hospitals is a key component in a hospital emergency preparedness plan. With the ever present threat of pandemics or large-scale emergencies, hospitals need to have equipment, staff and extra space available so that they can respond quickly. Surges affect different stakeholders in different ways. Depending on the user group - Operations & Facilities Managers, medical staff or patients - there are a number of technologies available that can help hospitals to be better prepared for these situations.
In recent years, there has been an increasingly strong focus on patient experience in the healthcare system. Patient feedback is collected to measure patient satisfaction and management teams typically put emphasis on the quality of medical care when measuring how a patient feels about their hospital experience. In addition to medical and social care, what are other factors hospitals can consider when measuring patient satisfaction?