Customer Success Manager - Poland

Poland
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Do you enjoy working in a different time zone with an international team and customers? Does learning about new technology and knowing how it can impact the lives of many excite you? Join MazeMap on our exciting scale-up journey! We are looking for new team members, ideally with prior experience in a CSM role or similar who can contribute to the growth of our team.

You will play an important role in our company, working with different teams to ensure the best experiences for our customers, even before a customer contract is signed. The ideal candidate will build upon client relationships, have strong listening skills, and be able to understand the problems customers are trying to solve in order to recommend the best implementation of our products to suit their needs. We are looking for someone who can literally guide our clients and their end-users through a path to success through a combination of analytical skills, technical understanding, and a sales mindset.

Our Customer Success Manager team is currently based in Trondheim but we care for our customers all over the world, so we are expanding our offices to Krakow and Manila to cover different time zones. 

This is a full-time position based in Poland with non-standard hours. 15:00 - 23:00

You would:

  • Proactively reach out and nurture relationships with your most important clients, developing long term partnerships
  • Identify risks within your client base as well as opportunities for upsales
  • Provide training and establish best practice benchmarks with your clients
  • Present analysis and insights to our clients to help drive user adoption
  • Display strong project management skills to onboard new clients effectively
  • Be the face of MazeMap to our clients and the voice of our clients internally, championing their causes
  • Demonstrate effective prioritization of tasks when handling multiple issues
  • Work together with an international team, across departments and timezones
  • Contribute to developing our culture as we grow!

Your profile:

  • Bachelor’s degree or similar
  • Fluent in written and spoken English on a professional level
  • Excellent communication and interpersonal skills
  • Unafraid to learn about new technology and how to use it
  • Works well in a team
  • Organized, proactive and self-driven
  • Able to juggle multiple ongoing tasks
  • Have experience in direct handling of customers, ideally B2B
  • Able to control the direction of meetings to guide customers through the path to success.
  • Strategic thinker that has the will to empower change
  • Prior experience working in a SAAS company is a plus
  • Experience with working with international customers is a plus
  • Extra plus points if you have knowledge of JS APIs

About MazeMap

MazeMap is a Norwegian indoor map and navigation company that started in 2013, aiming to be a global leader in a rapidly growing market. We target the largest building complexes; universities, hospitals, and large office buildings. Customers in Europe, APAC, and the USA have already deployed and appreciate the MazeMap solution. According to Gartner and other analysts, we are already the market leader at universities and named the top vendor globally. Our reach across the globe is growing; we have customers spread over 30 countries; offices in 7 different countries; and colleagues from 17 different nationalities! See this video for more.

Interested?

Send a cover letter expressing your interest and relevant experience as well as your CV as soon as possible to [email protected] We also answer questions you may have about this role on this email address.